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New Sherpa Whitepaper: Migrate PST Files
Mon, Sep 19th 2011  38
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Document Retention: Beyond the Software
Mon, Sep 12th 2011 56
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Archive Attender 4 to Debut Soon!
Mon, Sep 12th 2011 66
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Debating Electronic Discovery Certifications
Mon, Sep 12th 2011 43
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Need a Product Refresher?
Mon, Sep 12th 2011 42
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ToneCheck Means Better Business Email
Mon, Sep 12th 2011 79
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Information Management Challenges: Retention Policies & Exchange 2010
Mon, Sep 12th 2011 54
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| Top
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ToneCheck Means Better Business Email
Mon, Sep 12th 2011 79
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Archive Attender 4 to Debut Soon!
Mon, Sep 12th 2011 66
|
Document Retention: Beyond the Software
Mon, Sep 12th 2011 56
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Information Management Challenges: Retention Policies & Exchange 2010
Mon, Sep 12th 2011 54
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New Features in Discovery Attender 3.7
Fri, Apr 29th 2011 51
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Using Social Media to Solve Your Problems
Wed, Mar 16th 2011 44
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Let Your Voice Be Heard!
Thu, Aug 25th 2011 44
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Why Focus on Ediscovery?
Tue, May 3rd 2011 43
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Debating Electronic Discovery Certifications
Mon, Sep 12th 2011 43
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Mail Attender versus Exchange 2010
Mon, Aug 29th 2011 42
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Email Classification - What and Why?
Along with other information management challenges, classification of email messages is becoming more important is some sectors.br /br /Email classification is a way of flagging or tagging messages as being of a certain type. For example, a message might be classified as quot;privileged,quot; quot;confidential,quot; quot;secret,quot; quot;privatequot; or quot;business relevant.quot; In more complicated cases, message classifications may be hierarchical or relevant to only some people in the organization.br /br /But, why classify email messages at all? The reason is so handling messages is clearer or easier.br /br /Messages of different types may be handled differently for retention purposes, routing or e-discovery. A quot;business relevantquot; message may be retained for three years, whereas a quot;personal messagequot; may be purged after thirty days. A message marked quot;secretquot; may be restricted from leaving the organization's email environment unless it is encrypted. An ediscovery search request may be concerned only with quot;privilegedquot; messages.br /br /There are basically two kinds of email classification: Machine Assisted and User Applied. Below is a break-down of the differences.br /br /strongMachine Assisted Classification/strongbr /br /With this kind of classification, a computer process scans message headers and bodies to make a determination as to what classifications may apply to it and update the headers accordingly. It makes these decisions in various ways, but in essence it follows a set of rules.br /br /ProsulliemLimited human involvement./em Once configured, the machine does all the heavy lifting. Potentially all inbound, outbound and internal messages can be processed automatically./li/ululliemConsistent decisions./em Assuming the rules don't change, the computer will be faithful in applying the same classifications to like messages without deviation. However, some systems employ a kind of learning or adapting logic that, in some way or another, bases current decisions on past results. While some inconsistency may be evident early on, the intent is to make these computers more accurate at classifying messages over time./li/ulnbsp;Consubr //uulliemComputers can't think./em They only do what they are told. This leads to various degrees of accuracy when classifying messages based purely on content or addresses, even when sophisticated and expensive learning systems are employed./li/ulbr /br /strongUser Applied Classification/strongbr /br /This involves the sender applying a suitable classification to a message during composition before it is sent. Sometimes, the email client software may be able to assist the author in selecting a classification or it may prevent a message from being sent if the classification is missing. Received messages, from external sources, for example, may also be classified after the fact by the recipient.br /br /Prosubr //uulliemPeople can reason./em Presumably the message author can make the best determination as to the nature of the message and, therefore, what classifications it needs. Or, if the message arrived unclassified from an external sender, the recipient may be able to make that determination./li/ulubr //uConsubr //uulliemIncreased workload./em Besides additional and on-going training, the additional work on the author's part to think about and apply classificationsmdash;admittedly slight for a single messagemdash;can add up when multiplied over hundreds and thousands of message over time./li/ululliemInconsistencies./em Different people, and even the same person at different times, may create decisions about two messages that should be classified the same. This can muddy the waters, as it were, when trying to manage the messages later as a group of a given type./li/ulnbsp;strongbr /What is Right for Your Company?/strongbr /Your company may not need to worry about email classification at all. If this is important to your organization, the kinds of classifications needed, available resources and existing technologies will drive the approach you take. In some cases, a hybrid of the two mentioned methods will work best. Sherpa Software can help you get to a solution that works for your individual case.br /br /For more information about Sherpa Software's email classification solutions, check out a title=Sherpa Software href=http://www.sherpasoftware.comwww.sherpasoftware.com/a. br /br /
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http://blog.sherpasoftware.com/blog/sherpa-software/0/0/email-classification-what-and-why
Sep 01, 2010
26 hits
| Recent Blog Posts |
38
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New Sherpa Whitepaper: Migrate PST Files 
Mon, Sep 19th 2011 10:11a Sherpa Software
Sherpa Software has recently released a new whitepaper, "Migrate PST Files." Outlook personal folder files, commonly known as PST files, have been around since the mid-1990’s. And the migration of PSTs has been a hot topic for many years. As a result, and with the rise of more strict corporate compliance, PST strategy is growing increasingly tougher and more complicated for IT administrators to deal with. It doesn’t make it easier that there are many different options and [read] Keywords: exchange
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56
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Document Retention: Beyond the Software 
Mon, Sep 12th 2011 3:11p Harvey Coblin
What does “document retention” mean to you? More importantly, what (or who) is the driving force behind managing user information? Whether they’re looking to preserve, mine and/or retrieve data, or simply manage data storage and retention, Sherpa Software’s customers are seeking solutions to help control electronically stored content. Exchange email, Lotus Notes email and databases, SharePoint stores, email attachments, data stored on file shares or loca [read] Keywords: lotus
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66
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Archive Attender 4 to Debut Soon!
Mon, Sep 12th 2011 3:11p Rick Wilson
The next release of Sherpa Software's Microsoft Exchange archiving product, Archive Attender, is nearing completion! For the last several weeks, the Sherpa support team has been working through the quality assurance testing cycle on Archive Attender 4 and we are close to gathering customers for a beta testing program. Behind the scenes, Archive Attender has been re-worked to feature a new distributive architecture that greatly improves the stability and scalability of the product. The core of [read] Keywords: archiving
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43
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Debating Electronic Discovery Certifications
Mon, Sep 12th 2011 3:11p Marta Farensbach
A current topic in the e-Discovery community is the value of certifications and associated programs. While a variety of options have popped up over the past few years, there is much debate on their effectiveness in gaining knowledge, measuring skill and progressing careers. The certification programs run the gamut of educational opportunities, both non-profit and for-profit. Some are test-only, others are courses offered as CLE (Continuing Legal Education) courses or live seminars. Additional c [read] Keywords: community
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Need a Product Refresher?
Mon, Sep 12th 2011 3:11p Denny Russell
It's that time of year. Summer is coming to an end and kids are heading back to the classroom to brush up on their skills. They aren’t the only ones that might be a little rusty after a nice, relaxing summer. Most of us could also use a quick session to sharpen our industry knowledge and skills. With Sherpa Software’s Domino solutions, we provide many ways for you to get help or information with each of the products. To do so, you can always contact support and work with o [read] Keywords: administration
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79
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ToneCheck Means Better Business Email
Mon, Sep 12th 2011 3:11p Grant Lindsay
Sherpa Software is excited to announce that Compliance Attender for Lotus Notes has a new ToneCheck module, which provides sentiment analysis enabling users to craft better emails. A dictionary can tell you the meaning of a word, but words have feelings, too. Prevent damaged relationships with customers and partners by stopping messages that could be perceived as unduly negative. Below is an example of the Tone Editor dialogue box which indicates the level of aggressiveness in an email. [read] Keywords: lotus
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54
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Information Management Challenges: Retention Policies & Exchange 2010
Mon, Sep 12th 2011 1:11p Shoshana Mahler
To address your organization's information management challenges, Microsoft has revamped the way in which you can reduce your legal risk associated with email communications. The Exchange 2010 Messaging Records Management (MRM) feature uses retention policies and tags to achieve this goal. MRM makes it easier to keep content needed to comply with policies and regulations, as well as remove the items that have no legal or business value. Compared to older versions of Exchange, one of the maj [read] Keywords: policies
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exchange
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microsoft
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Lotus User Group Summer Events
Mon, Sep 12th 2011 10:10a Sherpa Software
Being involved in the Lotus Notes community, you might have attended one or more of this summer’s LUG events. IT administrators from all over the world came together to collaborate and share new insights surrounding the future of Lotus Notes. Sherpa Software was also in attendance and hopefully you had the chance to visit our booth, play our Plinko game or talk to one of our representatives. Here is a recap of LUG’s 2011 Summer Events: 1.) PACLUG (Pacific Lotus User Grou [read] Keywords: administration
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42
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Mail Attender versus Exchange 2010
Mon, Aug 29th 2011 12:14p Harvey Coblin
Here at Sherpa Software, we get asked all the time: "Which version of Exchange do I need in order to use Mail Attender?" or "If I upgrade to Exchange 2010, can I still use Mail Attender?" This brief video covers some of what's new in Exchange 2010, Microsoft's latest incarnation of its popular messaging platform and also addresses how you can complement its new feature set with Sherpa's versatile Mail Attender for Exchange utility! Disclaimer: No file servers were harmed during the pr [read] Keywords: exchange
exchange
microsoft
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44
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Let Your Voice Be Heard!
Thu, Aug 25th 2011 10:09a Sherpa Software
The nominations are in for this year's Windows IT Pro Community Choice Awards! Now it's time for you to cast your votes! Here's how it works: Click on this link to get started. Vote for the products you've used and would recommend to others. Wait for the results! Voting ends on September 7, 2011, so make sure you submit yours in time! Are you a current Sherpa Software customer? If you think our products would fit any of these categories, please consider us for this year's awards [read] Keywords: community
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