ITIL for your Messaging and Collaboration environment (Part 3b: Service Design)
Wed, Feb 8th 2012 4:12p Carl Drechsel The GSX Blog
Last week I posted about the first four processes associated with Service design, in this post I will cover the final four processes before moving on to Service Transition.
Availability Management
The main objective of Availability Management is to ensure the ability to sustain IT Services. Availability is calculated by measuring the following components:
Serviceability
Reliability
Recoverability
Maintainability
Resilience
Security
These are then used to analyze, plan and better [read] Keywords: collaboration
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A day in Frankfurt at Lotus Note User Tag
Wed, Feb 8th 2012 7:12a Yannick Goubet The GSX BlogWe were exhibiting at the last Lotus Note User Tag in Frankfurt with our main German partner BIT to present our new version of GSX Monitor and Analyzer.
Hopefully the event has not taken place outside in regards to the Siberian temperature there …
It was freezing cold but glad to be in Frankfurt to present all the exciting news on the Domino sides that was added to the product:
The New Time zone features to manage alerting and reporting in different time zones around t [read] Keywords: domino
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Webinar What’s new in GSX Monitor & Analyzer v10.1?
Tue, Feb 7th 2012 11:12a Juliette Ollagnier The GSX BlogThanks to everyone who joined the GSX Team to learn what’s new in latest version of GSX Monitor and Analyzer. The event was a huge success and boasted a record number of registrants for a GSX webinar.
If you were unable to attend, or would like a copy of the presentation, feel free to download the webinar slides below. The full video and audio of the presentation is available too.
Access the full video and audio presentation Here
GSX Monitor & Analyzer What's new feat [read] Keywords: application
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ITIL for your Messaging and Collaboration environment (Part 3a: Service Design)
Tue, Jan 31st 2012 3:12p Carl Drechsel The GSX Blog
This week I’m going to tackle Service Design, specifically how it applies to you messaging and collaboration environment. Service Design is actually quite a large topic, so I’ll be cutting it half delivering Part 3a: Service Design today and Part 3b: Service Design on Thursday.
As I mentioned in Part 1 Service Design includes all aspects of new services and the changes or improvements of existing services. This covers their architecture, processes, policies and [read] Keywords: collaboration
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ITIL for your Messaging and Collaboration environment (Part 2: Service Strategy)
Tue, Jan 24th 2012 4:12p Carl Drechsel The GSX Blog
Last week I gave an overall introduction to ITIL for Messaging and Collaboration environments. This week I will start going a little further into detail on the individual “Volumes” of the IT Infrastructure Library and how they relate to our environments. This is the second part of our series, in which I will cover Service Strategy. Each week we can expect a new article on each of the five primary components of ITIL Service Management. This will end up being a sev [read] Keywords: collaboration
connections
development
network
Book Review: Collaboration Roadmap by Michael Sampson
Fri, Jan 13th 2012 3:12p Antoine Leboyer The GSX BlogMore than often, we get asked questions about collaboration strategies, choices of technologies and best practices. This could feel unusual as our business is platform-agnostic and we are modest providers of complementary technology more than experts on end-users projects.
One reference which I can safely refer anyone to is "Collaboration Roadmap" by Michael Sampson's latest child, sorry, book which he wrote as he stayed at home in New Zealand for the birth of his latest book, sor [read] Keywords: collaboration
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Being Green at Lotusphere
Wed, Jan 11th 2012 1:12p Antoine Leboyer The GSX BlogWe are all preparing for Lotusphere 2012 next week in Orlando. While I am assuming that we have spoken on our projects with all of you, there is one thing I want to stress: there will be a very small amount of brochures on our booth.
This is unusual and counter-intuitive but honselty, take two minutes and ask yourself whether you really keep and read all these papers which vendors like us give you and wheter you do not throw them away at the end of the day.
This represents a huge wa [read] Keywords: lotusphere
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Exchange 2010 Monitoring: Database Availability Groups
Tue, Jan 10th 2012 1:12p Carl Drechsel The GSX BlogDatabase Availability Groups are the key component for Microsoft Exchange 2010 High Availability. As such it is critical to ensure their overall health and availability. High availability can give a false sense of security, in order to ensure an IT service is highly available the overall solution must include monitoring.
When monitoring the high availability function of Database Availability Groups it is important to consider three separate components:
Replication Health
Database Co [read] Keywords: database
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New V10.1 is live!
Tue, Jan 10th 2012 9:11a Juliette Ollagnier The GSX BlogThe GSX Team is pleased to announce the availability of the new version of GSX Monitor & Analyzer. The new V10.1 is even more powerful, allowing managers and decision makers to:
Enhance security by tracking changes in a distributed IT environment with the new Change Monitoring module
Anticipate future issues with the new forecasting features
Enable more functionality with the new Configuration Wizards
Enjoy all new exciting features!
To see what’s new in this version, [read] Keywords: ibm
lotus
lotusphere
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