ITIL for your Messaging and Collaboration environment (Part 3b: Service Design)
Wed, Feb 8th 2012 4:12p Carl Drechsel The GSX Blog
Last week I posted about the first four processes associated with Service design, in this post I will cover the final four processes before moving on to Service Transition.
Availability Management
The main objective of Availability Management is to ensure the ability to sustain IT Services. Availability is calculated by measuring the following components:
Serviceability
Reliability
Recoverability
Maintainability
Resilience
Security
These are then used to analyze, plan and better [read] Keywords: collaboration
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A day in Frankfurt at Lotus Note User Tag
Wed, Feb 8th 2012 7:12a Yannick Goubet The GSX BlogWe were exhibiting at the last Lotus Note User Tag in Frankfurt with our main German partner BIT to present our new version of GSX Monitor and Analyzer.
Hopefully the event has not taken place outside in regards to the Siberian temperature there …
It was freezing cold but glad to be in Frankfurt to present all the exciting news on the Domino sides that was added to the product:
The New Time zone features to manage alerting and reporting in different time zones around t [read] Keywords: domino
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Webinar What’s new in GSX Monitor & Analyzer v10.1?
Tue, Feb 7th 2012 11:12a Juliette Ollagnier The GSX BlogThanks to everyone who joined the GSX Team to learn what’s new in latest version of GSX Monitor and Analyzer. The event was a huge success and boasted a record number of registrants for a GSX webinar.
If you were unable to attend, or would like a copy of the presentation, feel free to download the webinar slides below. The full video and audio of the presentation is available too.
Access the full video and audio presentation Here
GSX Monitor & Analyzer What's new feat [read] Keywords: application
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ITIL for your Messaging and Collaboration environment (Part 3a: Service Design)
Tue, Jan 31st 2012 3:12p Carl Drechsel The GSX Blog
This week I’m going to tackle Service Design, specifically how it applies to you messaging and collaboration environment. Service Design is actually quite a large topic, so I’ll be cutting it half delivering Part 3a: Service Design today and Part 3b: Service Design on Thursday.
As I mentioned in Part 1 Service Design includes all aspects of new services and the changes or improvements of existing services. This covers their architecture, processes, policies and [read] Keywords: collaboration
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ITIL for your Messaging and Collaboration environment (Part 2: Service Strategy)
Tue, Jan 24th 2012 4:12p Carl Drechsel The GSX Blog
Last week I gave an overall introduction to ITIL for Messaging and Collaboration environments. This week I will start going a little further into detail on the individual “Volumes” of the IT Infrastructure Library and how they relate to our environments. This is the second part of our series, in which I will cover Service Strategy. Each week we can expect a new article on each of the five primary components of ITIL Service Management. This will end up being a sev [read] Keywords: collaboration
connections
development
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Book Review: Collaboration Roadmap by Michael Sampson
Fri, Jan 13th 2012 3:12p Antoine Leboyer The GSX BlogMore than often, we get asked questions about collaboration strategies, choices of technologies and best practices. This could feel unusual as our business is platform-agnostic and we are modest providers of complementary technology more than experts on end-users projects.
One reference which I can safely refer anyone to is "Collaboration Roadmap" by Michael Sampson's latest child, sorry, book which he wrote as he stayed at home in New Zealand for the birth of his latest book, sor [read] Keywords: collaboration
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Being Green at Lotusphere
Wed, Jan 11th 2012 1:12p Antoine Leboyer The GSX BlogWe are all preparing for Lotusphere 2012 next week in Orlando. While I am assuming that we have spoken on our projects with all of you, there is one thing I want to stress: there will be a very small amount of brochures on our booth.
This is unusual and counter-intuitive but honselty, take two minutes and ask yourself whether you really keep and read all these papers which vendors like us give you and wheter you do not throw them away at the end of the day.
This represents a huge wa [read] Keywords: lotusphere
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Exchange 2010 Monitoring: Database Availability Groups
Tue, Jan 10th 2012 1:12p Carl Drechsel The GSX BlogDatabase Availability Groups are the key component for Microsoft Exchange 2010 High Availability. As such it is critical to ensure their overall health and availability. High availability can give a false sense of security, in order to ensure an IT service is highly available the overall solution must include monitoring.
When monitoring the high availability function of Database Availability Groups it is important to consider three separate components:
Replication Health
Database Co [read] Keywords: database
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New V10.1 is live!
Tue, Jan 10th 2012 9:11a Juliette Ollagnier The GSX BlogThe GSX Team is pleased to announce the availability of the new version of GSX Monitor & Analyzer. The new V10.1 is even more powerful, allowing managers and decision makers to:
Enhance security by tracking changes in a distributed IT environment with the new Change Monitoring module
Anticipate future issues with the new forecasting features
Enable more functionality with the new Configuration Wizards
Enjoy all new exciting features!
To see what’s new in this version, [read] Keywords: ibm
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Exchange 2010 Monitoring: Database Management (Part 3, Maintenance)
Tue, Jan 3rd 2012 8:11a Carl Drechsel The GSX BlogThis is the third part of a four part series that addresses database management in an Exchange 2010 environment. It is meant to provide a good overall introduction into the maintenance and monitoring needed to ensure the health of your Exchange 2010 databases.
One of the first things we want to be sure to configure is online maintenance settings. Two of the things we can configure here are the maintenance window and how we can checksum for corruption. In Exchange 2010 online defrag [read] Keywords: database
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Exchange 2010 Monitoring: Database Management (Part 2, Ongoing Management and Statistics)
Tue, Dec 20th 2011 2:12p Carl Drechsel The GSX BlogLast week we looked at Exchange 2010 new features and best practices, this week we’re going to look at ongoing management activities and important database statistics.
Ok, let’s take a look now at standard database management activities.
In Exchange 2010 the concept of storage groups has been removed meaning mailbox databases are now uncoupled from an individual Mailbox server. With this change replication now occurs at the database level, transaction logs are rep [read] Keywords: database
email
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ITIL Lesson learned - You can not control what you can not measure
Mon, Dec 19th 2011 7:11a Eileen Fitzgerald The GSX BlogI completed my final ITIL exam today, and one of the questions was about verifying the cost of specific IT services to the business, and it reminded me of these statements:
You cannot Manage what you cannot control
You cannot control what you cannot measure
You cannot measure what you cannot define
It makes perfect sense, ITIL is about services, understanding the services that your IT infrastructure delivers to the business and managing accordingly. These statements, for me, form [read] Keywords: collaboration
16 reasons to monitor overall BES environment
Thu, Dec 8th 2011 5:13a Juliette Ollagnier The GSX BlogFollowing GSX ‘s nomination at the BlackBerry Alliance Program’s EMEA Innovation Award for our BlackBerry Monitoring solution, our CEO Antoine Leboyer was invited to shoot a video at RIM headquarter.
As a result, we have a set of videos that broadcast the interview and highlight 16 reasons to monitor overall BlackBerry Enterprise Server environment with GSX Solutions.
Top 3 reasons are:
Collaboration is mission critical application for all companies
Service provi [read] Keywords: collaboration
application
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SharePoint Headache Solutions
Tue, Dec 6th 2011 4:12p Carl Drechsel The GSX BlogHeadache 1: Load-testing your environment
Solution Needed: A way to experience load as a user
GSX Solution: From GSX Monitor we can simulate user load by performing actual user transactions, only by doing this can we monitor availability then measure and report on its performance.
Headache 2: Anticipating Capacity Issues
Solution Needed: Statistical Collection, Analysis and Alerting
GSX Solution: GSX Monitor will collect and alert on the critical information, then the information can [read] Keywords: agent
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6 SharePoint Headaches and How GSX Relieves the Pain
Tue, Dec 6th 2011 3:12p Carl Drechsel The GSX Blog
Having recently attended SharePoint conferences in Europe and the United States we at GSX have had the fortunate opportunity to speak with many individuals regarding their experiences with Microsoft SharePoint. As a result we’ve put together a list of common headaches that administrators experience in the ongoing and day to day operations of Microsoft SharePoint, six to be exact. Let’s take a look below at the headaches, the questions that are being asked and w [read] Keywords: agent
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Exchange 2010 Monitoring: Client Access (Part 3, GSX Monitor)
Tue, Dec 6th 2011 1:11p Carl Drechsel The GSX BlogThis is the final part of a three part series on Exchange 2010 Monitoring: Client Access. Over the last couple of weeks we looked at some of the things that are important for monitoring Client Access in Exchange 2010, this week will highlight how you can use GSX Monitor and Analyzer to automate these tasks.
How can GSX help?
GSX Monitor is a powerful agentless application monitoring solution that enables administrators and IT Managers to proactively and efficiently manage and maintai [read] Keywords: collaboration
application
email
exchange
exchange
interface
microsoft
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outlook
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Exchange 2010 Monitoring: Client Access (Part 2, Performance)
Tue, Nov 29th 2011 10:11a Carl Drechsel The GSX BlogThis is the second part of a three part series that addresses monitoring client access in an Exchange 2010 environment. It is meant to provide a good overall introduction into client access monitoring. This post will highlight Performance from an access and hardware perspective.
Access Performance
It’s one thing to know that you client access server is accessible, it’s another thing to know it is performing as expected. One of the key ways to monitor the Client [read] Keywords: connections
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Exchange 2010 Monitoring: Client Access (Part 1, Connectivity)
Tue, Nov 22nd 2011 1:10p Carl Drechsel The GSX BlogThis is the first part of a three part series that addresses monitoring client access in an Exchange 2010 environment. It is meant to provide a good overall introduction into client access monitoring. This post will give introduction and highlight connectivity testing.
The Client Access server role is a critical component of Microsoft Exchange Server 2010. It supports the Outlook Web App and Microsoft Exchange ActiveSync client applications, as well as POP3 and IMAP4 protocols. The [read] Keywords: connections
applications
database
exchange
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GSX Monitor & Analyzer at European SharePoint Conference in Berlin
Mon, Oct 31st 2011 4:54a Olivier Raynaut The GSX Blog
October was all about SharePoint! After Anaheim Conference, here is Berlin.
The attendance was not the same, 750 instead of 7500 people, but “size does not matter”, does it?
Well the weather does matter a bit though, and it was cold and windy over there. Fortunately, the conference was inside the huge Estrel hotel, apparently one of the biggest conference centers in Europe.
First day was quite good, many people showed up at the booth, and were glad to &ldqu [read] Keywords: collaboration
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Social Business and GSX Solutions
Wed, Oct 26th 2011 11:11a Eileen Fitzgerald The GSX BlogI was fortunate enough to attend the IBM Leadership Alliance meeting Boston. While everything was under NDA, I do not think that I am breaking any confidentiality by stating that the topic of Social Business was discussed, A LOT .. and it got me thinking, our suite of tools Monitors, Manages and Reports on the components of your collaboration portfolio, disparate technologies that combine to enable Social Business in your organization.
I started to think, we provides tools critical [read] Keywords: collaboration
ibm
applications
social software
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Reflections on the RIM outage - You can run but you cannot hide
Tue, Oct 18th 2011 6:13a Antoine Leboyer The GSX BlogI was last week in Boston at the IBM Leadership Alliance. While I am under NDA and cannot mention anything that was presented, I still can mention that the RIM loss of service was among the most discussed topics. The joke the first day was that it was easy to spot the Europeans: they were the ones staring angrily at their Blackberries, until the service disruption reached our American friends.
Service is now back after three days. Which is good news for RIM Customers but our advice i [read] Keywords: ibm
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SPC2011: Empowering SharePoint crowd with great Monitoring !
Mon, Oct 17th 2011 6:11a Olivier Raynaut The GSX Blog
GSX was very glad to introduce Monitor & Analyzer to the SharePoint world at SPC2011, last week. This was the first ever SharePoint show as an exhibitor that GSX was attending to.
This took place from October 3rd to October 6th in Anaheim, CA. About 7,500 attendees and 200 exhibitors gathered for the event under the nice Californian sun and its beautiful palm trees…
The Conference started on Monday morning with the keynote, reminding the attendees of the multiple f [read] Keywords: admin
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Steve Jobs
Thu, Oct 6th 2011 6:13a Antoine Leboyer The GSX BlogSteve Jobs passed away. He was a mere 56.
I will be 50 at the end of this year so Apple products have always been around me. I remember my cousin acquiring an Apple 2 which we took a day to unpack and install. During my military service, I had some free time and was teaching Pascal on a Lisa. Corporate life had me move to a Wintel platform but everyone in my family has a Mac, (same for a number of us here like Eileen and Tim). I was an early second-generation Ipod addict. I do my day [read] Keywords: apple
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GSX Monitor and Analyzer for SharePoint – World first!
Wed, Oct 5th 2011 2:11p Juliette Ollagnier The GSX BlogWe are here at the SharePoint conference in Anaheim showcasing our solutions dedicated for the SharePoint environment designed especially for SharePoint administrators.
Our team has live demos of GSX Monitor and Analyzer at booth #764, showing how these solutions can help solve the majority of the IT department’s headaches around SharePoint.
GSX Monitor and Analyzer monitor your servers and provide data from the user’s perspective that allows IT department to be [read] Keywords: microsoft
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Entering the SharePoint World
Fri, Sep 30th 2011 12:10a Juliette Ollagnier The GSX Blog
GSX Solutions brings to the Microsoft world our newest version of GSX Monitor and Analyzer which enables our customers to monitor their SharePoint environments. This major evolution in our product offering signals a real turning point for GSX.
IT departments recognize the need to control their environment more closely, and GSX Monitor and Analyzer give them the insight they need. They need to understand the performance of these critical applications from the user’s pe [read] Keywords: agent
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Welcome to GSX
Wed, Aug 31st 2011 10:09a Eileen Fitzgerald The GSX BlogWe in GSX are very very excited to welcome Tim Clark to the GSX Team. Tim joins us after many many years in a customer, technical and business partner enablemnent roles in IBM.
Tim is joining GSX as Technical Services Manager and as such shall be responsible for co-ordinating the Pre and Post Sales technical support teams. In GSX we value our customers and constantly strive to improve our customer communications and services. The team are delighted to have Tim join us and we are exc [read] Keywords: ibm
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GSX Monitor v10 release party
Tue, Jul 5th 2011 8:16a Sebastien Giraud The GSX BlogAfter long months of development, GSX Monitor & Analyzer v10 has finally been released few weeks ago. With more than 200 downloads in the first few days it seems to be a real success.
Launching v10 has been a release for the development team that has been tortured by the head of development (ok that’s me …) during months, now it’s time to celebrate v10 as it should!!!
As a lot of people joined GSX the last few months, we have a ritual in the develop [read] Keywords: development
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What a few weeks...
Mon, Jun 27th 2011 6:14a Eileen Fitzgerald The GSX BlogIBM Champion ..
Wow, what an amazing couple of weeks, we released v10 and within the first week we had 100's of downloads, with some very positive feedback. The fact that we had 100's of customers up an running on v10 within days of its release (and NO major issues reported) is a testament to the hard work of the GSX team, especially development, in ensuring that we continually improve ease of use and quality. Their hard work in continuously improving the customer experience see [read] Keywords: ibm
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GSX’s first TechEd!
Fri, May 27th 2011 6:10a Olivier Raynaut The GSX BlogLast week GSX was at TechEd for the first time attending the 2011 edition in Atlanta, Georgia. Two main reasons we got there: to get in touch with the latest development from Microsoft, and to introduce our newly developed GSX Monitor V10!
On Monday morning was the keynote session to start this 4-day conference. After walking through the building for at least 10 minutes, we arrived at the main conference room.
Two DJ’s were mixing some techno music on small tablets (windows [read] Keywords: blackberry
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GSX The movie
Thu, May 19th 2011 6:11a Antoine Leboyer The GSX BlogOK not quite ... but I was this week in the UK at RIM UK headquarter to shoot a video following our nomination at the Blackberry award.
You can see below a picture of the set. Along with me are Daniella Cross from RIM who organised the production and Olivier Constant from Darest who is one of our major partner and a leading Blackberry integrator.
We stayed around 90 minutes. We spoke on quite a range of topics from cloud monitoring which Darest has deployed for their Swiss customer [read] Keywords: blackberry
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Few comments after Blackberry World 2011
Fri, May 13th 2011 6:11a Antoine Leboyer The GSX BlogI am late giving my impressions on last week Blackberry World. Blame or credits must be given to the generosity of our host as most of you must be aware that all participants left with a Playbook which is keeping me really busy.
The opening keynote was really impressive. Most accompaning movies were on 3D with special Glasses waiting for us on our chairs. We were not surprised to see as first guest Shantanu Narayen, Adobe's CEO to praise the joint work on flash but it was a surprise [read] Keywords: lotus
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Microsoft cloud outages
Thu, May 12th 2011 5:10p Antoine Leboyer The GSX BlogMary-Jane Foley has a very good column on Microsoft which I recommend. Do have a look at this latest article from her on BPOS outages.
it would not be appropriate to bash Redmond's based clouds by poosition to Armonk's ones or Amazon's one or any of those operated by professional system integrators. It seems however that there is every month a major cloud issue which is so bad that it reaches mainstream media.
There are however two important general points to make:
1) Cloud will o [read] Keywords: ibm
application
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We are at Blackberry World next week, are you?
Fri, Apr 29th 2011 9:09a Meryll Moreau The GSX BlogWith BlackBerry World just around the corner, we're finalizing everything to get ready for what is going to be the biggest BlackBerry event of the year. I double checked 3 times my todo list not to miss any important things within my GSX bag. We will give you some insights on what's coming on a product level and we hope that you enjoyed them as much as we do.
We will also have a demo session on Tuesday, May 3rd at 3:30pm done by Steve Bystran, titled "Get Proactive with GSX Mon [read] Keywords: blackberry
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BLUG at a glance
Mon, Apr 4th 2011 9:10a Yannick Goubet The GSX BlogI am just coming back from the BLUG and I wanted to share my feedback to all of you, as we at GSX were a Sponsor to this special event. As a sponsor we always look for networking opportunities, meeting with partners, customers and Lotus Family showing and discussing around our solution. Honestly BLUG was definitely an amazing moment. The choice to make a 2 days event is sometimes not sufficient to get the most of it if you are not able to attend these 2 days with sessions and discu [read] Keywords: lotus
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GSX announces unique new feature on Monitor
Fri, Apr 1st 2011 10:09a Antoine Leboyer The GSX BlogSwiss-based GSX Software company announced today that its new version of the award-winning GSX Monitor will include new innovative features.
GSX has developped unique proprietary technology based on user simulation for the monitoring and reporting of leading collaboration platform.
These have been extended to the measurement of bliss and satisfaction of Geneva tourists. Specific alerts are created which will increase the height of the world famous Geneva stream to manage in real-time [read] Keywords: collaboration
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Once upon a time … at Dominoplus in Bilbao
Fri, Mar 4th 2011 8:09a Meryll Moreau The GSX BlogWhere is BILBAO ? It is not a small village of indomitable Gauls …
It is in Spain of course GSX made a little journey in Spain last week to attend THE event around Domino organized by our partner Domino Plus. The event was focus on Lotus Domino with the objective for us to present the business value of GSX Monitor in real life using CIM testimonial.
CIM (El Centro Informatico Municipal) gave us a closer idea on how they use GSX Monitor. They explained their pains tha [read] Keywords: domino
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Life is yellow isn't it ? - Lotusphere 2011 Wrap-up
Fri, Feb 11th 2011 5:14a Meryll Moreau The GSX BlogLostusphere has finished last week with a special focus on Social Business with an eloquent tagline "Get Social-Do Business". It was a terrific event with thousands IBMers and lotus "aficionados". What a huge community don't you think?
It was for me even better as it was my first LS ever. I heard a lot of things- mostly good of course. Some people pre warned me with "do's and don't", other just bargained me with some "Tu vas pas t'en remettre"* "It is so amazing" [read] Keywords: domino
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GSX sponsors "The Great Geek Challenge". Let's go for it?
Sun, Jan 30th 2011 2:17p Meryll Moreau The GSX BlogWe are really glad at GSX to sponsor this special event that is going to celebrate for the first time the best Geek Team of Lotusphere 2011. This event is organized by the Nerd Girls.
Let's add this wonderful event to your schedule, which is taking place at The Fountain Restaurant, on Tuesday February 1st at 8pm.
No need to register just come at The Fountain early to get a table for your team and that's it. More information on : - Gabriella Davis' blog post - Great Geek Chall [read] Keywords: lotusphere
LS11 - Lotusphere 2011 .. where shall I be ?
Mon, Jan 24th 2011 4:16p Eileen Fitzgerald The GSX BlogEileen here , its going to be a very GREAT Lotusphere .. soo much potential for learning and fun !!! soo little time. Here is what I have on the agenda so far ...
Any free time , here is where I shall be hanging out
The GSX Stand - No - 230 Call by and say hello !!
GSX Corporate Suite - No. 6109 Call by and say hello
My Presentations
Master Class: Projects vs. Operations - The Smackdown
Session track JumpStarts and Master Class Sessions
Session id JMP305
Sess [read] Keywords: admin
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The BlackBerry Probe - BES monitoring - Part 4
Mon, Dec 6th 2010 10:14a Steve Bystran The GSX BlogBRpimg src="http://www.gsx.net/Portals/38080/images/SB profile.jpg" border="0" alt="describe the image" width="91" height="125" class="alignLeft" style="float: left;" /Part 4 in the series deals with the concept of bi-directional user level testing for BES in the form of the BlackBerry Probe./p
pThe BlackBerry Probe is the best and final proof that your entire BES architecture is up, functioning and serving your mobile workforce. It tests all the components even those o [read] Keywords: administration
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BES Monitoring - Part 3 - Advanced Settings
Thu, Dec 2nd 2010 1:13p Steve Bystran The GSX BlogBRpimg src="http://www.gsx.net/Portals/38080/images/SB profile.jpg" border="0" alt="describe the image" width="65" height="90" class="alignLeft" style="float: left;" /BES Part 3 gets into Advanced Settings where you can configure detailed monitoring for the various versions of the BES server including BES 5 HA and BES Express.nbsp; This segment also will show you how to configure GSX Monitor to automatically watch your priority mobile users to make sure they are getting [read] Keywords: application
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BES Monitoring - Getting into the details - Part 2
Mon, Nov 22nd 2010 3:18p Steve Bystran The GSX BlogBRpimg src="http://www.gsx.net/Portals/38080/images/SB profile.jpg" border="0" alt="describe the image" width="84" height="115" class="alignLeft" style="float: left;" /Continuing where we left of in the BES - Part 1 segment... We now get into BlackBerry Enterpise Server settings.nbsp; This segment explains how you can usenbsp;GSX Monitor as your eyes and ears to keep track of this critical resource...nbsp; Whether you are on BES Express, standard BES or have taken advan [read] Keywords: application
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GSX Monitor for BlackBerry Enterprise Server - Part 1
Fri, Nov 19th 2010 12:14p Steve Bystran The GSX BlogBRpimg src="http://www.gsx.net/Portals/38080/images/SB profile.jpg" border="0" alt="describe the image" width="104" height="133" class="alignLeft" style="float: left;" /Many of you that viewed the general overview videos last week have indicated that you need to learn more about BES monitoring.nbsp; So I decided to jump ahead a bit and provide what people have asked for.nbsp; It turns out to be a pretty big topic, so instead of one video, it will be at least 3 to cover [read] Keywords: application
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Why we sponsor Ilug
Wed, Nov 17th 2010 5:14p Antoine Leboyer The GSX BlogBRa title="Ilug" href="http://www.ilug2010.org/ilug/ilug2010.nsf" target="_blank"Ilug/a 2010 may be over but the echoes of praise from Lotus bloggers around the world are still active. Credit must go to the energy enthusiasm and professionalism of the team of organizers, among which are a title="Paul Mooney" href="http://www.pmooney.net/" target="_blank"Paul Mooney/a and our own Eileen. br / br /
divimg src="http://www.gsx.net/Portals/38080/images/IMGP9370-resized-600.JP [read] Keywords: ilug
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Overview Of GSX Monitor and Analyzer in under 7 minutes
Sat, Nov 13th 2010 12:15p Steve Bystran The GSX BlogBRpimg src="http://www.gsx.net/Portals/38080/images/SB profile.jpg" border="0" alt="describe the image" width="110" height="144" class="alignLeft" style="float: left;" /Hi everybody, Steve Bystran here again with another video in our ongoing series with screen shots and zooming this time.nbsp;/p
pThisnbsp;was originally done as part of the LTAP Virtual Conference sponsored by a href="http://notescode.net/"http://notescode.net//a.nbsp; A big "thank You!!"nbsp;to Scot [read] Keywords: domino
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GSX Monitor Video Series starts today
Thu, Nov 11th 2010 1:14p Steve Bystran The GSX BlogBRpimg src="http://www.gsx.net/Portals/38080/images/SB profile.jpg" border="0" alt="describe the image" width="90" height="115" class="alignLeft" style="float: left;" /Hi Everybody, Steve Bystran from GSX here, wanting to announce a new series of short videos that we will be posting over the next several weeks.nbsp; The objective of this series is to help clients and evaluators see GSX Monitor in action in small digestible pieces at the time they need the help or have t [read] Keywords: application
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ILUG 2010
Tue, Nov 9th 2010 4:13p Yannick Goubet The GSX BlogBRpimg src="http://www.gsx.net/Portals/38080/images/Ilug-resized-600.jpg" border="0" alt="Ilug resized 600" //p
pGeeks of Europe and across seas will assemble at a title="Ilug" href="http://ilug2010.org/ilug/ilug2010.nsf" target="_blank"Ilug/a, opening tomorrow in Belfast for 3 day./p
pGSX is (and has been) a proud sponsor of Ilug and will be present with 2 speakers:/p
p- Jean-Franccedil;ois PIOT, VP EMEA amp; Asia, will present the latest on GSX Monitor (GSX - Manage you [read] Keywords: admin
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A few thoughts on IBM's Lola
Thu, Oct 7th 2010 9:27a Antoine Leboyer The GSX BlogBRpThe 2010 Lotusnbsp;Leadershipnbsp;Alliance conference is over. This is the first time I have attended it and I have to say that I was impressed./p
pImpressed by the quality of discussions, the candor with which presentations were done in a genuine interactive manner, impressed by some stuff which I saw (which I cannot mention as this is under strict NDA ...), impressed by the marketing work done by Kristin Lauria with the a title="Lotusknows" href="http://www-2000.ibm.com/partn [read] Keywords: ibm
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The Challanges of managing SLA's ( Service Level Agreements)
Thu, Sep 30th 2010 5:30a Eileen Fitzgerald The GSX BlogBRpWe are delighted to post an article on the challanges of managing Service Leve Agreements by ITIL Standards , by Bill Heffernan of SureSkills./p
pnbsp;/p
pnbsp;/p
pService Level Agreements (SLArsquo;s) are fundamental to effective service provision. They provide the basis for managing the relationship between the service provider and the customer, describing the agreement between the service provider and customer for the service to be delivered, including how the service is to be [read] Keywords: security
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Meet SureSkills
Fri, Sep 24th 2010 10:27a Antoine Leboyer The GSX BlogBRpWe would like to continue with more spotlight on our partners and I would like to introduce a title="SureSkills" href="www.sureskills.com " target="_blank"SureSkills/a./p
pnbsp;/p
pimg class="alignRight" src="http://info.gsx.net/Portals/38080/images/SureSkills.jpg" border="0" alt="SureSkills, ITIL" style="float: right;" //p
pGSX has technology partners such as IBM, Microsoft and RIM (in alphabetical order for those who would ask ...) whom we work with to better int [read] Keywords: ibm
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Our friends in Singapore: Meet Lyv Connections
Sun, Sep 19th 2010 8:27a Antoine Leboyer The GSX BlogBRpWe would like to introduce our latest Business Partners, a title="Lyv Connections" href="http://www.lyvconnections.com/" target="_blank"Lyv Connections/a from Singapore./p
pLyv Connections is a strategic and accredited Business Partner of the likes of IBM and Microsoft with a similar focus to us on collaboration environments. In fact, rarely when I discussed with its MD Lee Hui Song (portrayed below with me) did I thought I was in an internal meeting at GSX. To give you an e [read] Keywords: collaboration
connections
domino
ibm
lotus
notes
applications
microsoft
sharepoint
twitter
IT Management Session at NLUG
Tue, Sep 7th 2010 10:27a Jean-Francois Piot The GSX BlogBRpnbsp;/p
pGSX will attend NLUG this year on the September 10th!/p
pnbsp;/p
pimg src="http://info.gsx.net/Portals/38080/images/NLUG.JPG" border="0" alt="NLUG" //p
pI'll be pleased to see you at our session there.Take a look to the content :/p
pemManaging your Infrastructure is above all to have reliable KPIs that allow you to make the right decision at the right moment. But it also requires all the information to be organized in a comprehensible way in order to make a bridge [read] Keywords:
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Collaboration Portfolio Monitoring and Management
Wed, Sep 1st 2010 4:28p Eileen Fitzgerald The GSX BlogBRstyle type="text/css"!--
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p style="margin-bottom: 0cm;"If you look at your collaborative solutions in your organization, you will see that you do not use just one tool, yo [read] Keywords: collaboration
domino
sametime
traveler
bes
css
email
exchange
exchange
mobile
server
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Going to the beach this summer? Take GSX Monitor with you.
Fri, Aug 27th 2010 12:30p Steve Bystran The GSX BlogBRpWherever you plan to go this summer, GSX Monitor can keep you up-to-date on the status of your servers. Whether you have a shiny new mobile device:/p
pimg style="display: block; margin-left: auto; margin-right: auto;" src="http://info.gsx.net/Portals/38080/images/MOF on BB Storm.bmp" border="0" alt="monitor on the fly, bes monitor, bes monitoring, mobile messaging, mobile messaging monitoring" hspace="3" vspace="3" width="260" height="342" //p
pnbsp;/p
por an older [read] Keywords: application
bes
mobile
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Save your time with Sametime Monitoring
Wed, Aug 18th 2010 3:27p Steve Bystran The GSX BlogBRpstrong/strongstrong/strongIBM Lotus Sametime provides presence and chat capabilities across Lotus Notes, Blackberry, and Microsoft products./p
pThe real-time communication provided in Sametime is generally considered part of the mission critical messaging environment in many companies.nbsp; GSX takes this into account by integrating key Sametime monitoring capabilities with built-in alerts and reports that are not offered in DDM or in the Sametime product itself./p
pThe image belo [read] Keywords: domino
lotus
notes
sametime
bes
blackberry
microsoft
server
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Get the most out of BES with GSX Monitor
Fri, Aug 13th 2010 4:25p Steve Bystran The GSX BlogBRpstrongnbsp;/strongBlackberry Enterprise Server (BES) has become an integral part of most mail system, whether the system is Lotus Notes or Microsoft Exchange. While there are some stand-alone monitoring tools available for BES in the market, GSX delivers monitoring for this server as an emintegrated/em part of the monitoring tool.nbsp; That means you can monitor your Blackberry Enterprise Server emand/em the underlying Notes or Exchange using the same tool and same user interface. [read] Keywords: lotus
notes
bes
blackberry
database
enterprise
exchange
exchange
interface
microsoft
server
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Monthly Webinar series-- Your input requested
Wed, Aug 11th 2010 1:26p Steve Bystran The GSX BlogBRpGSX will soon be launching a monthly webinar series, with one hour sessions on topics valuable to messaging admins and managers.nbsp; We plan on holding sessions on such topics as using data to help you fulfill your SLAs, capacity management, ITIL best practices, and more.nbsp;/p
pTo better serve the messaging admin community, we're looking for your input.nbsp; What topics would you like to see?nbsp;/pBR [read] Keywords: admin
community
