SnTT - Mail Does Not Route "Check in Progress" Message08/11/2008 01:27:33 PM
A little early for a Show-n-Tell Thursday post, but I suppose that I couldn't wait. :-)
We performed an upgrade from Domino Release 6.5.6 to 8.0.1 last week. Everything went very well. However, we noticed on Wednesday, that if a user sent a message from one of the servers, the message stayed in the queue with a message of "Check in Progress." The message can be routed, provided the Administrator remembers to release the messages. That isn't the best resolution to the issue. So, what is causing this and how do you resolve it?
The cause is almost always your anti-virus package. Simply stopping the anti-virus services will not alleviate the issue. You have to remark the anti-virus lines from the Notes.INI, remove any reference to it in the servertasks= line, and check your extmgr= line for anti-virus references. Now, you can restart your Domino server, anti-virus will not be in memory or have any hooks into Domino, and the messages will route properly. It is at this point where you should probably uninstall your anti-virus, remove all traces of it from the server, and reinstall it.
At least, in this case, that resolved the issue. One other item: "Check in Progress" is not a Lotus Domino message routing notification.
Link: developerWorks:Lotus - R6/R7 Forum Postings with "Check in Progress"
Link: developerWorks:Lotus - R4/R5 Forum Postings with "Check in Progress"
Technorati tag: SnTT Show-n-Tell Thursday
Comment posted by David Killingsworth08/12/2008 04:44:06 AM
Homepage: http://domino.symetrikdesign.com
Gregg,
we have seen this quite alot. We are using both Trend Micro ScanMail and IQ Suite (to capture messages for compliancy capturing).
We have figured out how to tweak ScanMail so that the issue doesn't come up anymore. It depends on which version of ScanMail you are using (2.6 or 3.0).
Here are a few notes.ini lines that we have in place which keep things working with ScanMail 3.0.
EXTMGR_ADDINS=te_hook,SMDext
NSF_HOOKS=tk_hook
ToolKit_Mastering_Tasks=SMDreal,SMDmon
SMDSkipTaskList=COMPACT,FIXUP,UPDALL,UPDATE,TM_GRAB
We are running IQSuite, ScanMail 3.0, Domino 6.5.6 on Windows 2003.
Comment posted by Gregg Eldred08/12/2008 04:08:30 PM
Homepage: http://www.ns-tech.com/blog/geldred.nsf
@David: Thanks for the additional information. I was amazed at the lack of help with "Check in Progress" and figured that this might help someone else keep their sanity. 
Thanks for the comment.
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