PermaLink This might save a few calls to the helpdesk
Seen on following a doclink to a document which had been deleted:

search_ibm_technotes.jpg


This is a new feature in 8.0.1, where a button has been added to some common dialogs giving the option to search IBM technotes for an explanation.

The button calls the system default browser with a URL comprising the location of the IBM technote site and parameters which identify the source of the query so that the page returned contains results relevant to the original dialog.

This one returned three results the first and third of which were not remotely relevant, and the second of which was the rather general "Notes/Domino 8.x: Where to find information on a few common errors".

In turn, that document has a link to "Document has been deleted", which does indeed explain what just happened.

Not bad for a first attempt, but there's room for improvement here.

Category: Notes 8
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Comments :

1. Tim E. Brown07/03/2008 13:13:52
Homepage: http://tbrown.hopto.org


This is a nice feature, but it's not ready for "prime time" yet. We might be disabling it client wide with our rollout of 8.0.1 by using this notes.ini setting to disable it.

DoNotShowDetailsButton=1

More information on it here - http://www-1.ibm.com/support/docview.wss?uid=swg21290053

A nice enhancement would be to allow customization to it so you can link to an internal FAQ/KB or notes database, or URL.:-

-Tim E. Brown




2. Tim E. Brown07/03/2008 13:43:01


idea for this has been posted to ideajam - http://ideajam.net/IdeaJam/P/ij.nsf/0/19964EA4700D2B7D86257405004B11CF?OpenDocument

-Tim E. Brown




3. Oliver Regelmann08/03/2008 09:55:54
Homepage: http://n-komm.de/blog


For non-english Notes users this is useless. Some customization options would be great indeed.




4. shane11/03/2008 13:06:15


Hi Chris,
The link you posted that you found helpful is essentially a document the Notes 8 help that is published in InfoCenter format. That same document (the detailed help info for 'Document has been deleted') can be opened in your local Help DB by clicking on the '?' button in the top right of the error dialog.

The '?' button was added in 8.0.

shane




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